Warranty Policy

A. What we cover under this Warranty

• This Warranty covers any defects in material or workmanship under normal use during the Warranty Period of each product specific to its parts as defined under Sections 2, 3 and 4;
• During the Warranty Term, Cybeart will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance;
• The product you bought will match the descriptions provided to you through our Stores or when you contacted us;
• The product will fit your particular purpose if such was expressly stated by our Stores or you were informed of same, in writing, when you contacted us. We do keep records of all correspondence and communications and the above criteria will be based on our records.

B. What we don’t cover under this Warranty

Our Warranty does not cover any claims derived from:

• Conditions, malfunctions or damage not resulting from defects in material or workmanship of a product;
• Damage to the product resulting from abuse, negligence, unauthorized modification of the product, accidents, shipping, fire or water damage, caused by natural disaster or causes beyond our control;
• Theft or loss of the product;
• Minor deviation of a product from images or videos posted in the Stores or due to naturally occurring variations in the materials used in assembly of the product;
• Improper assembly of the product or use or environmental conditions;
• Normal wear and tear;
• Any condition resulting from incorrect or inadequate maintenance or care;
• Any condition resulting from the use of a product for anything other than personal or private use or any use for which the product was not intended, including but not limited to usage in rental or contract trade or commercial use;
• Dissatisfaction due to buyer’s remorse;
• Any used or previously displayed items;
• Contact of product with excessive moisture;
• Modifications or failure to follow any recommended assembly or after-care instructions.
• Damage resulting from any liquid or chemical spill over the product.

C. Making a Warranty claim

Please submit your warranty claim within 14 days of discovering the defect. Please use the Warranty Claim Form or email us at cs@cybeart.com to submit your warranty request. You must provide us with the order number to validate your warranty. A clear picture and video is necessary for us to examine and potentially validate the defect. We encourage you to provide us with a full description of the defect(s) as well as a brief explanation of the way the defect happened/was found. If you refuse to send us the picture/video we hold the right to reject your claim, abandon it and/or tag it as invalid.

D. What we will do to fulfill Warranty claims

To make the process easier, we have decided to enable you to perform self-service to some of our products. In a situation where the self-service is possible and permittable, we will ship the replacement parts to you at no charge and will provide guidelines as to how to perform the necessary assembly/repair. You may choose to hire a third-party contractor for the assembly/repair for which we are not to be held responsible for any damage resulting from work of the third party, or any labor cost involved.

Replacement parts will mostly consist of new items and/or used/re-furbished items which are new in condition in terms of quality, performance and reliability. They may vary in looks from what you bought as we may have discontinued such items. In such events, we will replace your replacement part with the newest part reasonably available. Replacement items will be warrantied until the end of the warranty period for the original product or 30 days from the date you received the replacement items, whichever is later.

If we are required to pick-up faulty parts from you, we will cover all the costs involved in shipping them back to us.

Any costs associated with a part or product that needs repair/replacement after its warranty term has to paid for by you, including, but not limited to, any handling, shipping, packaging and customs duty charges.

E. Limitation on transferability of Warranties

This Warranty applies to the original purchaser only. All the subsequent owners of the Cybeart product acquire it “as is” even though a warranty may still be valid on the product purchased by the original purchaser. Any attempt to transfer any warranty in violation of this paragraph will void the warranty.

F. Limitation of our liability to you

We are liable to provide you with a product that matches the quality and description as described in the Store.

We are not responsible for any damage or injury incurred to you by your negligence, abuse, improper usage of a product or any natural disaster occurring while using a product. We are responsible only for the actual and direct damages we acknowledge in writing or you successfully prove in court; and then only to the extend provided in this Warranty. In no event will our liability towards you exceed the price you paid for a product.

G. Governing Law

This Warranty and any claim arising here from shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and the parties attorn to the exclusive jurisdiction of the courts located in the Province of Ontario with respect to any action arising from this Warranty.

If the laws of a province in Canada require the applicability of such province’s laws and exclusive jurisdiction of the courts of such province, then any such claim shall be governed by the laws of the province and the courts of such province in which the product was purchased.

Cybeart Mousepads consist of 2 series with 2 size options in each series (RapidandAuroraSeries). The “Aurora Series” is the LED Version of “Rapid Series”. The rubber base and its manufacturing process is quality and safety certified by established Industry Standards“SGS”.

What we don’t cover under Limited Warranty of Mousepads:

This section consists of non-coverage terms of Limited warranty specific to Mousepads and are in addition to or including those mentioned in Section 1 (B) of this Limited Warranty Policy.

1. The pilling or tearing of reinforced edge stitching (often mentioned as “Overlocking Feature” or “Never Fray Edge”) due to normal wear and tear, abuse, negligence or caused by any sharp edge.
2. Any damage to the LED tube or its controller due to any abuse or negligence in its usage.
3. Any damage to the LED tube or its controller due to any electrical mishap including but not limited to frying of circuit due to over power, modifying the PC software of Aurora Series to increase the intensity of light, attaching mousepad to any high-power source etc.
4. Any chemical or liquid damage to a product.

Cybeart Phone cases whether the Cybeart PRO Series or the Cybeart Impact Series are impact and shock resistant. However, they do have certain limitations as mentioned below.

What we don’t cover under Limited Warranty of Phone Cases:

This section consists of non-coverage terms of Limited warranty specific to Mousepads and are in addition to or including those mentioned in Section 1 (B) of this Limited Warranty Policy.

1. Normal wear and tear to the phone cases under regular usage.
2. Damage occurring to a product if dropped or slammed at intensity or from height or in any other accidents which is not controllable by Cybeart.
3. Scratches on the phone case is a normal behavior and scratches due to regular, improper, abuse or negligence in usage of the product will not be covered.
4. Any kind of damage occurring to the mobile/smartphone/tablet device for any reason.
5. Damages incurred to the design printed on the product due to improper, abuse or negligence in usage of the product.
6. Tearing of TPU Rubber Case of Impact Series due to improper, abuse or negligence in usage of the product.