At Cybeart, we endeavor to design our products to suit the varied needs of our customers. Our products are quality and safety tested to established global industry standards and also undergo custom rigorous testing. We want our customers to remember the quality of our products long after the price is forgotten, and it’s that mind-set that permeates the manufacturing of our products.
If you’re not satisfied with one of our products or have some concerns or questions regarding a product, you can always reach out to us by emailing cs@cybeart.com and we will do our best to help you out with any concerns or questions. We believe our customers are at the heart of our organization; so, if you wish to return a product, we will be pleased to provide you with a full or partial refund based on the product condition when returned to us, and subject to the other terms and conditions set out herein.
Before returning any product or proceeding to initiate a product return, please review the following return/refund terms and conditions for each product below, which set out the particular and different refund and return details for specific products.
You can cancel any order without any fees or charges at any time before your order has shipped. If your order has been shipped, but you would still like to return your product for refund or exchange, please follow the steps and regulations below.
Eligibility of the return of gaming chairs is based on the following criteria:
Return Validity |
Up to 60 days from the date you received your chair. The delivery date will be based on our tracking records. |
Return Packaging |
Product/s must be delivered in the ORIGINAL PACKAGING. Products not returned in original packaging or having missing parts will have a fee deducted based on the scope of missing packaging or parts. |
Shipping Fees |
You are responsible for all return shipping fees and costs. You may use the labels generated from the order return section of our website to possibly obtain discounted shipping return prices, but are under no obligation to do so. This return shipping fee will be deducted from your refund. |
Damage Fees |
Based on the extent of the damage to any returned product, we will deduct a damages return fee from the refund amount. |
Refund |
Refund will be initiated within 7 business days of our receiving the product and after its inspection. |
Eligibility of the return of gaming chairs is based on the following criteria:
Return Validity |
Up to 30 days from the date you received your chair. The delivery date will be based on our tracking records. |
Return Packaging |
Product/s must be delivered in the ORIGINAL PACKAGING. Products not returned in original packaging or having missing parts will have a fee deducted based on the scope of missing packaging or parts. |
Shipping Fees |
You are responsible for all return shipping fees and costs. You may use the labels generated from the order return section of our website to possibly obtain discounted shipping return prices, but are under no obligation to do so. This return shipping fee will be deducted from your refund. |
Damage Fees |
Based on the extent of the damage to any returned product, we will deduct a damages return fee from the refund amount. |
Refund |
Refund will be initiated within 7 business days of our receiving the product and after its inspection. |
Eligibility of the return of gaming chairs is based on the following criteria:
Return Validity |
Up to 14 days from the date you received your chair. The delivery date will be based on our tracking records. |
Return Packaging |
Product/s must be delivered in the ORIGINAL PACKAGING. Products not returned in original packaging or having missing parts will have a fee deducted based on the scope of missing packaging or parts. |
Shipping Fees |
You are responsible for all return shipping fees and costs. You may use the labels generated from the order return section of our website to possibly obtain discounted shipping return prices, but are under no obligation to do so. This return shipping fee will be deducted from your refund. |
Damage Fees |
Based on the extent of the damage to any returned product, we will deduct a damages return fee from the refund amount. |
Refund |
Refund will be initiated within 7 business days of our receiving the product and after its inspection. |
These notes are applicable to all of our products.
Please note that all the return and refund decisions taken by Cybeart are FINAL and no appeals can be made therefrom. All the decisions are made after extensive evaluation and consideration of all of the relevant factors of the specific return situation.